Privacy Policy

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A woman is holding the hand of an elderly woman with a cane.

This notice applies to services provided by Ebenezer Homecare, LLC and its employees. We are committed to protecting your private health information, which includes details about your physical or mental condition, support services received, and payment information. We may share your information as needed for administrative, coordination, or payment-related purposes.

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USES AND DISCLOSURES

We may use or share your personal information for the following purposes:

• Service Coordination: Assisting with personal care, activities of daily living, and support services.

• Payment: Billing, insurance claims, and other activities to receive reimbursement for services.

• Operations: Quality checks, audits, business operations, and performance reviews.

We may also use your information for:

• Appointment or visit reminders

• Non-medical service-related recommendations

• Notifying family or friends involved in your care or support (with your consent)

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YOUR RIGHTS

You have the following rights regarding your personal information:

• Request Restrictions: You can ask us to limit how we use or share your information.

• Confidential Communication: You can request to receive information in a confidential way (e.g., a different address).

• Access Your Information: You can view or copy your records, with certain exceptions.

• Request Changes: You can ask us to correct or update your records.

• Get an Accounting of Disclosures: You can request a list of when and how we’ve shared your information.

• Breach Notification: If your information is exposed in a breach, you will be notified.

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COMPLAINTS

If you believe your privacy rights have been violated, you can email us at info@ebenezerhc.com or file a complaint with the U.S. Department of Health and Human Services. We will not take action against you for filing a complaint.

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CONTACT

For questions or more information, please email info@ebenezerhc.com.